Frequently Asked Questions

In the event of rain, the ticket price will not be refunded, nor will tickets be provided for another day. However, in the case of very heavy rain, thunderstorms, or strong winds, the operation of some attractions may be affected. Once the adverse weather conditions have passed, the park’s operation will return to normal.

No. Entry with bulky items such as coolers, umbrellas, strollers, sun loungers…

From the age of 14, visitors may access the park on their own. Children under 14 must enter the premises accompanied by an adult. Once in the park, although all attractions are supervised, please take care of the minors under your responsibility.

The park’s internal regulations only allow swimming with a swimsuit. Wearing any other type of clothing in the water is prohibited. Only swimming caps are permitted to be worn on the head.

Access to the park is permitted for visitors who wish to wear tight-fitting burkinis, provided that they do not have any protruding elements such as external zippers, loose-fitting hoods, loose cords, or other accessories that could compromise safety.

However, the use of this type of swimwear involves certain access restrictions to specific attractions for safety reasons. In some cases, the fabric or design of the burkini may pose risks such as insufficient sliding, entanglement, restricted movement, or even a risk of drowning.

For this reason, park management does not allow this type of swimwear on the following attractions: Niagara, Nimba, Batanga, Nuru, Kamikazes, Black Roll and Aqua Rocket.

The use of tight-fitting burkinis is permitted in the rest of the park. However, it is important to note that this type of garment is not specifically designed for sliding on water slides or aquatic circuits. Therefore, the park will not be responsible for any possible damage or deterioration to the garment.

No. It is not permitted in order not to disturb other visitors.

Yes, the park has extensive shaded grass areas. However, the use of sunscreen is recommended due to the high sun exposure during your stay at the park. In the park’s souvenir shop, you will find sunscreens with different protection factors.

No, pets are not allowed inside the premises. Only guide dogs for visually impaired people with the corresponding accreditation are permitted.

Yes, the park has parking facilities. Car parks 1, 2 and 3 are supervised and have a cost of €6. Car park 4 is free of charge. Do not leave valuables in your vehicle; please use the locker rental service available inside the park.