Rules

Admission to the facilities is subject to maximum capacity.

Pets are not allowed inside the park.

Visitors coming to the park to enjoy their leisure time must comply with the rules governing the proper use of the facilities and follow any instructions provided through information signs, public announcements and, above all, by the activity supervisors and lifeguards responsible for their safety and that of others.

Visitors aged 14 and over may enter the park on their own. Children under the age of 14 must be supervised at all times by the persons responsible for their care.

Be aware of the risks of sun exposure and use sunscreen before and during your stay.

Visitors must respect the queue order and may not reserve places in queues for other people.

Each facility is designed for a specific type of use, and the complete safety of visitors can only be guaranteed when the rules of use are followed. Breaches of these rules, resulting in improper use of the facilities, are what make activities at the water park unsafe.

Conversely, proper use of the facilities — which requires compliance with the posted rules and the instructions of the park’s specialised staff — ensures visitor safety at all times.

To use the facilities, visitors must comply with both the general rules and the specific rules for each attraction and must be in normal physical and mental condition. These conditions must be taken into account because, in most cases, a disability or limitation may not be detectable by the staff member on duty. Visitors must be in normal health to use the attractions. People with back or heart problems or who suffer from dizziness, as well as pregnant women, may not use all attractions. Pregnant women may not use the following attractions: Aqua Rocket, Kamikazes, Waterfall and Tapu Tapu River. They are also advised not to use Nimba, Batanga, Nuru, Black Roll and Splash Mountain.

People suffering from illnesses that may be transmitted through contact with water may not use the aquatic facilities. In addition to the rules governing the use of the facilities, visitors must follow all other instructions displayed throughout the park. These are intended not only to ensure safety but also to maintain the necessary order and hygiene within the park.

In particular, the following rules must be observed:

Sun loungers and deckchairs may only be used in the designated areas (pool sunbathing areas) and may not be moved to other parts of the park.

Ball games of any kind are not permitted, nor is playing with objects that can be thrown, hoops, etc.

Personal music equipment that may disturb other visitors is not permitted unless headphones are used.

No visitor may interrupt the supervision duties of the park’s specialised staff, for everyone’s safety.

For everyone’s safety, it is essential not to distract park staff while they are carrying out their supervision duties.

Admission tickets, passes and promotional vouchers are personal and non-transferable and may not be resold or transferred to another person. They must be kept throughout the entire stay at the Water Park and shown to staff if requested.

Torn, altered, photocopied or damaged tickets will not be accepted.

Picnics are prohibited, as is bringing food and drink into the park (sandwiches and water are permitted). Visitors may leave the park for lunch and re-enter; before leaving, please visit the information desk, where staff will explain the procedure. This information is also clearly displayed before entering the park. Large or bulky objects are not permitted.

Admission prices are determined by height rather than age, as access to and use of the facilities are also regulated according to height. Admission fees will not be refunded due to weather conditions, power cuts or any other circumstances beyond the company’s control. Likewise, payments for services will not be refunded, nor will replacement tickets be provided for another day.

Park management reserves the right of admission and may remove one or more visitors from the park if their behaviour is deemed inappropriate. In such cases, the visitor will not be entitled to a refund of any amount paid for admission or for any service provided within the park.

Compliance with the park regulations is mandatory. Failure to comply may result in the cancellation of the season pass without entitlement to any form of compensation from Parcs Aquàtics de la Costa Brava, SL.

In such cases, Park Management reserves the right to take any legal action that may arise from the events concerned.

Some areas and facilities of the Water Park are under video surveillance.

Smoking is prohibited in offices, children’s and family areas, inside facilities, restaurants and queues for all attractions.

The consumption of drugs, narcotics or psychotropic substances is not permitted.

Most Aquadiver attractions contain mechanical and electrical components and are therefore subject to maintenance requirements and possible breakdowns.

In either case, or for operational reasons, the company may keep one or more attractions out of service without accepting any liability towards visitors. If one or more attractions are unavailable, visitors will not be entitled to a full or partial refund of the admission fee. Likewise, payments for services will not be refunded in full or in part, nor will replacement tickets be provided for another day.

Visitors will also not be entitled to a refund if, once inside the park, a decision is made to close individual facilities or the entire park due to adverse weather conditions. No payments made for additional services will be refunded in such circumstances.

The park director may order the evacuation of the premises for safety reasons in the event of an accident, serious breakdown, explosive threat or any other similar situation. As in the cases described above, visitors will not be entitled to claim a refund.

Joining the course of any attraction from anywhere other than the designated starting platform is prohibited.

For safety reasons, attractions must not be used while wearing glasses, pendants, bracelets, watches, chains, large earrings or any other item that could pose a safety risk to the user. These items may also damage the structure of the attractions.

People who are unable to swim must use approved flotation devices, such as certified life jackets. For hygiene and safety reasons, visitors must wear swimwear only when using the attractions.

Diving and holding your breath are prohibited.

Please note that the water in all pools and attractions is treated with chlorine (15% sodium hypochlorite) and hydrochloric acid (25%). LPH liquid degreaser is also used to clean the attractions.

Accidents, thefts, lost property and other incidents must be reported. All visitors are required to report any incident that occurs while using any of the facilities.

The following sections describe the rules governing the use of each attraction in the park and the instructions for using the additional services. Compliance with these rules ensures the proper use of the facilities.

Diving headfirst is not permitted, and access to the Kahuna Wave is only allowed from the beach area. The side steps may only be used to exit the Kahuna Wave.

Standing on the side handholds is also prohibited, as is the use of inflatable mattresses or floats of any kind. As with all water attractions, wearing glasses with glass lenses (sunglasses or similar) while bathing is prohibited due to the risk they pose to visitors.

There are no waves between 1:00 p.m. and 3:00 p.m.

Visitors must always maintain a minimum distance of 30 metres from the previous user before starting the descent from the departure platform.

Visitors must not deliberately stop midway through the ride, stand up or leave the slide at any intermediate point. Once they reach the landing pool, they must exit it as quickly as possible.

It is strictly prohibited for two or more people to start the descent at the same time or to carry a child during the ride. Diving headfirst is prohibited.

Visitors under 1.20 metres tall are not permitted to use this attraction. Diving headfirst or pushing off from the starting platform in any way is prohibited. Visitors must descend lying on their backs, with their arms crossed and hands holding their shoulders.

Once in the landing pool, visitors should slow themselves down as much as possible, avoiding sliding across the surface of the water, and exit the pool as quickly as possible using the shortest route.

No visitor may begin the descent until the previous user has left the landing pool.

People with back or heart problems, or other similar pre-existing medical conditions that may pose a risk, are advised not to use this attraction.

Use of this attraction is not recommended for people weighing more than 110 kg.

Visitors are strictly prohibited from descending these slides while standing or from standing up at any point during the ride. Diving headfirst is also strictly prohibited.

Two visitors may not use the same lane at the same time, and changing from one lane to another during the descent is not permitted.

Once in the landing pool, visitors must exit it as quickly as possible.

Visitors under 80 cm tall are not permitted to use this attraction.

The ride takes place on an inflatable tube. Descending headfirst or carrying a child during the ride is not permitted.

Chains of more than four users are not permitted. Visitors must not remain in the intermediate pools longer than strictly necessary or deliberately stop midway through the ride.

Once in the landing pool, visitors must exit it as quickly as possible.

Children’s and family area. The Kid’s Bay slides —Tornado, Tornado Wave, Twister, Proraces and Miniriver— are designed for younger children up to a maximum height of 1.50 metres. Please bear this in mind.

Children must be supervised by an adult at all times.

Forming chains and diving headfirst are not permitted. Diving underwater in the pool is strictly prohibited.

This facility is designed for three different types of water activities: Mystery Bay, Black Roll and a children’s area with water games.

Mystery Bay is intended for children up to 1.20 metres tall. Visitors must not cross the boundaries separating each of these areas.

Visitors must leave the Black Roll landing area as quickly as possible.

Visitors under 1.20 metres tall are not permitted to use this attraction.

This is a black-hole slide with a linear course. The descent takes place on double inflatable tubes and involves significant acceleration and high speeds. It is a very fast ride.

Visitors must follow the instructions of the attraction staff and the information signs at all times. The heavier visitor must sit in the front position of the inflatable tube.

Visitors must not begin the ride until the previous user has reached the end. Once the descent is complete, visitors must leave the attraction as quickly as possible and hand the inflatable tube to the first person in the queue.

Attraction opening hours: from 11:00 a.m.

Use of this attraction is not recommended for people weighing more than 110 kg.

Water roller coaster. The ride takes place in rafts designed for two users.

Throughout the entire ride, visitors must remain seated in the same position and must not stand up.

The attraction is equipped with the necessary emergency systems to evacuate visitors if the ride is interrupted for any reason.

The attraction operates from 11:00 a.m. until one hour before the water park closes. For operational reasons, access to the queue may close earlier.

Visitors under 120 cm tall are not permitted to use this attraction.

The descent must be made lying on your back, with your arms crossed and hands holding your shoulders.

Visitors must not begin the descent until the previous user has left the landing area. For this reason, the instructions of the staff member supervising the attraction must be followed at all times.

At the end of the ride, visitors must leave the landing area quickly via the side exit.

The queue for access to the starting ramp must be formed outside the staircase.

For hygiene and safety reasons, visitors must wear swimwear only.

Attraction opening hours: from 11:00 a.m. until one hour before the park closes.

Use of this attraction is not recommended for people weighing more than 110 kg.

Visitors are strictly prohibited from descending the slide while standing or from standing up at any point during the ride.

The mat must be used. Each visitor must use a single lane, and two or more visitors must never descend the same lane at the same time.

Changing from one lane to another after starting the descent is not permitted.

Visitors must not begin the descent until the lane is completely clear and must always wait for the instruction of the staff member supervising the starting area.

Upon reaching the landing pool, visitors must exit it quickly.

For hygiene and safety reasons, visitors must wear swimwear only.

Follow the instructions of the lifeguards and/or attraction staff at all times. Please supervise and take care of any children in your care.

Attraction opening hours: from 11:00 a.m. until one hour before the park closes.

Attraction designed for younger children. The descent takes place on an inflatable tube.

Forming chains is not permitted.

Once the ride is complete, visitors must leave the landing area as quickly as possible.

Sun loungers and deckchairs are available for hire in the sunbathing areas of the Wave Pool and Adventure Lake.

A park employee will collect the rental fee established and displayed at the ticket office, entitling the visitor to use them for the entire day.

Sun loungers and deckchairs must not be moved outside the area in which they are located.

Picnics are prohibited. Aquadiver does not allow food or drinks to be brought into the park. However, sandwiches and water are permitted.

This information is clearly displayed before entering the park.

Large or bulky items, such as coolers, parasols, etc., are also not permitted.

The Medical Service available to our visitors will issue a certificate-report containing all relevant information and details. This document will serve as a preliminary first-aid assessment and as an essential requirement for claiming any compensation to which the visitor may be entitled.

For this purpose, all first-aid services provided at our medical centre will be recorded in these reports, which will be duly certified by an ECA at the end of the season.

The affected visitor may request the report at any time in order to carry out any checks they consider necessary.

Sun loungers and deckchairs are available for hire in the sunbathing areas of the Wave Pool and Adventure Lake.

A park employee will collect the rental fee established and displayed at the ticket office, entitling the visitor to use them for the entire day.

Sun loungers and deckchairs must not be moved outside the area in which they are located.

The Water Park has four parking areas available to visitors throughout the day: three are paid and supervised, while one is free of charge but unsupervised.

Use of these parking areas does not constitute a deposit or custody agreement. The Water Park accepts no responsibility for theft, damage or loss caused by third parties to vehicles or their contents. Visitors are therefore advised to lock their vehicles and not leave any valuables in sight.

Vehicles must not remain parked in the parking areas after the Water Park closes. Otherwise, they may be removed.